Children's Hearings Scotland

Bespoke eLearning helps extend the reach of training

This is a great example of how our Bespoke eLearning can be used to support digital transformation in the third sector by helping extend the reach of training to an organisation’s volunteer network, in a cost-effective way.


Children’s Hearings Scotland (CHS) is a national nondepartmental public body. Formed in 2013, they are responsible for recruiting, training and supporting skilled volunteers across Scotland. Panel Members are people from the local community and their valued role is to make the best possible decisions with and for infants, children and young people attending children’s hearings across Scotland.


Currently CHS is in a period of digital transformation focused on improving the process for the 35,000 children’s hearings that take place across Scotland each year, in partnership with the Scottish Children’s Reporter Administration (SCRA). CHS wanted to create a series of bespoke digital learning modules and asked eCom Scotland to produce these.


  • Taking a digital approach enables CHS to easily reach their entire volunteer network
  • Training can be delivered to a large number of people, in a way face-to-face training cannot replicate
  • Training completion rates can be monitored and feedback collated easily
  • Volunteers can learn at their own pace, at a time and place that suits them
  • bespoke elearning
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Digital learning has enabled Children’s Hearings Scotland panel members to develop key skills and digital confidence while juggling busy lives and their volunteering roles

Children's Hearings Scotland National Training Lead

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