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How Credentialing Can Boost Compliance Training

Posted By: Judy Bloxham

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In any organisation there is a framework of legislation and accreditation that everyone needs to conform with. Today is ‘World Accreditation Day’, a day for focussing on local, national and global government tools that aid compliance. For many businesses the biggest issue with government policy is getting buy in and tracking this compliance.

In my previous role, as a teacher in an FE college, there were many government standards to comply with; data protection, child protection, health and safety. Whenever you mention compliance training though it usually raises a groan (I know it did from me). However, it is vital that staff receive this training and are regularly updated, to protect them and your business.

The YouGov 2015 Productivity Policy Report found that over 50% of HR leaders thought organisational efficiency could be improved by training and development. Alongside that London Economics research for BIS found that training one person had a ‘spillover’ of internal knowledge across a team.

In a 2015 survey by CV Library, 93% of staff said they felt more valued when they were offered development opportunities, and 90% said they would be less likely to leave. A staggering two thirds said they would happily take a lower salary if it meant they had their employer’s support to gain accreditation. However, just over a quarter were satisfied with training opportunities, and over 40% of employers didn’t even provide the basics of training!

So is there is a way to bring together the need to engage staff in compliance training and the workforce’s desire to upskill and be recognised?

eCom Scotland partnered with Scottish councils to build Customer Service Professional, to improve customer service provision and make it more customer centric. A qualification was developed to underpin the initiative, and this was accredited by SQA (Scottish Qualifications Authority). The learning and assessment was delivered using a secure eLearning platform. The courses have been delivered to many public bodies across Scotland.

This is an example of a large scale development backed by local government, but what if you want to improve learning within your organisation where this isn’t available?

There has been a lot of focus on micro-credentials lately. These accredit small chunks of learning that aren’t covered by formal qualifications. Open Badge technology is used to recognise and reward these. Glasgow College used Open Badges to successfully improve staff buy-in for Equality and Diversity training.

Open Badges not only allow a public show of recognition but also time stamp when it happened, and an expiry date. Often regulatory training needs to be re-accredited on a regular basis.  Using a central issuing service gives the learner recognition of the training and also makes it easy to see who has completed the training and who needs reaccredited.

As employers it is vital that staff have compliance training. It protects you legally, it allows staff to be properly informed and improves your operations.  Recognising training by formal or informal credentials helps staff to feel valued and having an effective way to track repeated compliance training aids business processes.

To discuss how eLearning, eAssessment and badging can support your compliance training, contact one of our experts by phone (01383 630032) or by email (

Read more: The Power of Open Badges in the Workplace

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