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eCom Scotland

18b Dickson Street,
Fife KY12 7SL
01383 630032

eCom USA

134 E. Clayton St.,
Georgia 30601

A Day in the Life of a Service Desk Support Leader

Posted By: eCom Scotland

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I have been with eCom since May 2015, and started in the role of Service Desk Support. The Service Desk Team are responsible for eCom’s Customer Support and Quality Assurance. Our Team has grown significantly in the past 6 months, and this has allowed us to improve both our own skills, as well as the Support we provide to our Customers.

As well as performing the Testing and Customer Support for eCom, my team is also responsible for dealing with our internal IT. We install and manage our Servers and Desktops. We will soon be starting the first phase of our Microsoft Training, which will develop our skills even further in this field.

Working at eCom has allowed me to become involved in several interesting Projects. I worked closely with our Development Team to deliver a highly Accessible LMS for the RNIB (Royal National Institute for the Blind) earlier this year, which went on to win a Herald Digital Business Award.

My background is in Customer Service and Administration, and putting these skills together with my new Product Knowledge led me to becoming the Service Desk Team Lead in August 2015.

My time with eCom has made me appreciate companies like this, who invest in their employees and their Learning and Development, and constantly strive to provide new and innovative solutions for their Customers. I am excited to move forward and see what new challenges are ahead.


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