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eCom Scotland

18b Dickson Street,
Fife KY12 7SL
01383 630032

eCom USA

134 E. Clayton St.,
Georgia 30601

Service Desk Agent

Were Hiring

Service Desk Agent

Good Customer Service is something we're passionate about and we're currently recruiting for a Service Desk Agent to join our Customer Support Team.

To be successful in this role, the ideal candidate will be a good communicator, have a natural ability with people, not be intimidated by technology or terminology and be able to express complex ideas simply and elegantly.

We are looking for an individual who will thrive on learning new things and have a desire to continually progress in the role and take on additional responsibility.

Experience of working across multiple time zones and cultures is desirable as is the ability to adapt to the varying requirements of the people you'll be helping.

You'll be comfortable debugging and quality testing and although you won't be coding, you'll be happy talking to developers and using products like Github and Slack to keep up to date with product development.

A true team player, you'll be implementing process improvements as well as developing support practices.

If you feel you have the right mix of skills and would like to join a growing team with a great culture, working in the Learning Technologies sector, then please do apply.

As one of our recent recruits put it: "eCom Scotland is the perfect company to be working for as they have a long history of excellence"

To apply please send your CV to

Recruiters: We have current preferred recruiters and do not wish speculative CV’s from other recruiters for this role.  We would very much appreciate that you respect our decision.

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